Services

The municipal service accounts are mailed on or near the 15th day of each month. If you have not received your municipal account by the 30th day of each month please contact the Consumer Services in the cash hall or call the office immediately at 062-50 5100.

Please pay your account no later than the 15th day of each month following the month in which the account was billed.

Municipal clients can pay their accounts by cash at the teller or by electronic cash transfer (EFT).

When paying your account by EFT please provide the account number as reference and not the ERF number of the premises.

The water meter readings for the conventional meters are done manually by the Meter Readers who visits your premises at the beginning of each month.

Consumers can also take their own meter readings and submit the readings to the Finance Department. Consumers must make sure that they compare the meter number and the meter reading stated on their statement with the meter numbers and readings shown by the meters they are using to ensure that they are correctly charged.

Monitor your water meter readings weekly to detect possible leakages as soon as possible and report meters that are not working.

The Municipality collects refuse from the various locations in town on a weekly basis. The refuse removal truck can only collect household refuse and not garden or building rubble.

The garden refuse must be driven away to the dumpsite. The refuse removal teams will not collect garden and building rubble from your premises.

The refuse must not be dumped on open erven, open spaces or on the outskirts of town.

All business must register with the Municipality in terms of section 94(1) (aj) of the Local Authorities Act (Act no.23 of 1992) as amended to obtain a Fitness/Business Registration Certificate.

The word “Business” means any economic activity that involves exchange of products, goods or services in exchange for profits to satisfy customers. Business can both be profit or non-profit organization that strive to achieve profits or a social cause to the community. It includes any profession, occupation, trade or any industry. Businesses that need to be registered includes all types of traders, formal business traders, retailers, manufacturers, wholesalers, construction services, home based general dealers, day care centers, nursing homes, architects, real estate agents, coffee shops, etc.

A person may not apply on behalf of another person. Applications on behalf of a company, institution, an organisation or resident, must be signed by the Director or Duly Authorised Representative and must bear an official stamp. A copy of an identification document must be submitted together with the application form.

Remember to fill in a Disconnection Form when vacating the premises, as you are liable for the basic charges and consumption of water until a completed Disconnection Form is received and processed.